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  1. USMBOK: Universal Service Management Body of Knowledge (USMBOK)

    USMBOK: The definitive body of knowledge (BOK) for the service management professional and gateway to best practices and key performance measures.
    certification3
    ISO2
    Change management2
    Help Desk2
    ITIL2
    Financial Management2
    Configuration Management1
    Incident1
    ITSM1
    COBIT1
    IT Service Management1
    HDI1
    Service Desk1
    Service Level Management1
    Problem Management1
    Capacity Management1
    Supplier Management1
    Service Delivery1
    Service Manager1
    Release Management1
    Service Support1
    ISO 20001
    Availability Management1
    Continuity Management1
    Business Relationship Manager1
    Impact Management1
    Service lifecycle1

    www.usmbok.org - 2009-04-10

capacity management1 incident management1 informationen2 database4 service6 change management2 management5 itsm1 consulting5 it service management1 data3 itil2 configuration management1 angebote2 configuration2 software7 capacity2 produkte2

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